How Serphyn LLC collects, uses, protects, and shares personal information.
Serphyn LLC ("Serphyn," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website and in the course of providing our software products and professional services, how we use that information, and the rights and choices available to you.
This policy applies to our website and to the business relationships we maintain with prospective and current clients. It does not apply to third-party websites or services that we do not control, even where our website links to them.
When you submit an inquiry through our contact form, email us, or engage us for work, we may collect:
When you visit our website, limited technical information may be collected automatically by our hosting provider, including IP address, browser type and version, device type, referring page, pages viewed, and the date and time of your visit. This information is used for security, diagnostics, and understanding aggregate site usage.
We do not knowingly collect sensitive personal information — such as government identification numbers, financial account numbers, health information, or biometric data — through this website. Please do not include such information in a contact form submission.
We use the information we collect to:
We do not sell personal information. We do not share your information with third parties for their own marketing purposes, and we do not send unsolicited marketing email to addresses submitted through our contact form.
Where data protection law requires a legal basis for processing (including under the GDPR for individuals in the European Economic Area and the United Kingdom), we rely on the following:
This website does not use advertising cookies or third-party tracking cookies. Any cookies set are strictly necessary for the site to function and to protect our forms from automated abuse.
Our hosting provider maintains standard server logs and aggregate traffic statistics as part of delivering and securing the site. If we introduce optional analytics in the future, we will update this policy and, where required, request your consent before any non-essential cookie is set.
We share personal information only in the following limited circumstances:
We retain personal information only as long as necessary for the purposes described in this policy. Inquiry correspondence that does not result in an engagement is generally retained for up to twenty-four months. Client records, contracts, and financial documentation are retained for the period required by applicable tax and legal obligations, typically seven years. When information is no longer needed, we delete it or render it anonymous.
We maintain administrative, technical, and physical safeguards appropriate to the nature of the information we hold. These include encrypted connections (HTTPS) across our website, access controls limiting information to personnel who require it, and secure credential management.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you share information with us at your own risk.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at info@serphyn.com. We will respond within the timeframe required by applicable law, and we may need to verify your identity before acting on a request. We will not discriminate against you for exercising any of these rights.
When we build, host, or maintain systems on behalf of a client, we may process personal information contained within that client's data. In these arrangements the client is the data controller and Serphyn LLC acts as a data processor, handling information only on the client's documented instructions and under the terms of our written agreement.
If you believe your personal information is held within a system we operate for one of our clients, please direct your request to that organization. We will support them in responding.
Serphyn LLC operates in the United States, and information we collect is processed there. If you access our website from outside the United States, you understand that your information may be transferred to and processed in a country whose data protection laws differ from those of your own. Where required, we implement appropriate safeguards for such transfers.
Our website and services are directed to businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. Where changes are material, we will provide additional notice. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, or wish to exercise any of the rights described above, please contact us:
We aim to acknowledge all privacy inquiries within one business day.
